2.2. HOW WE SELL
SOPHILCO Ltd sells direct to the clients in the territory of Bulgaria and Macedonia, as an authorized dealer of foreign companies in the field of Industrial equipment as follow:
* Aurora Instruments (Canada)
- Atomicabsobtion Spectrometers
* FEI Company - Micrion, FEI, Philips (USA)
-Transmission and scanning electronic microscopes
* CSI (United Kingdom)
-Gas chromatographs
* Jasco Instruments - (Japan)
- Liquid chromatographs
- UV-VIS Spectrophotemeters
- Fluorescense spectrophotemeters
- FTIR Spectrophotemeters and microscopes
* DATA Apex (Czech Republic)
- Systems for control and analysis of analog data from chromatographs and spectrophotometers
* EXTECH & GREENLEE (USA)
- Test and measurement equipment
* Peak Scientific Ltd. (United Kingdom)
- Generators of pure gases for analytical purposes
- Calibration gases
* MLU (Austria)
- Equipment for ambient air monitoring
2.3. WARRANTY AND AFTER SALE SERVICES
SOPHILCO Ltd is service and calibration center of the above mentioned companies in warranty and out of warranty periods of the delivered equipment.
Our company has service cars for faster reaction to the customer's problems.
The first user's training for use and maintenance is done durring the installation of the equipment.
The response time durring warranty is maximum two days, depending of the distance to the customer. At that time there are not any charges for the customer.
After warranty period there are few options for service contracts:
- service contract for preventive maintenance
- service contract for corrective maintenance
- service contract for corrective maintenance
If needed,spare parts are ordered fron the manifactirer and supplied according the costomer's needs